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Warranty Issues
Warranty Period and Scope of Huajuntong Electromechanical I. Warranty Period Subject to the product being used in the normal assembly and lubrication condition as specified in the product instruction manual, the warranty period shall be one year from the date of delivery or 8,000 hours of product operation, whichever expires first. Within the aforementioned warranty period, the Company shall be responsible for repairing or replacing the product in the event of malfunctions caused by the Company's manufacturing defects. The following circumstances are not covered by the warranty: 1.Malfunctions resulting from improper operation or unauthorized use by the customer. 2.Malfunctions caused by modifications or repairs performed by parties other than the Company. 3.Malfunctions arising from causes unrelated to the product itself. 4.Malfunctions due to force majeure such as natural disasters for which the Company is not liable. After-sales
Service-Driven Value Enhancement Since its establishment, Huajuntong Motors has always adhered to the tenet of "providing customers with first-class products and professional services" and upheld the service philosophy of customer-centric, professional and thoughtful, fast and efficient, full life cycle. We offer customers worry-free full life cycle services covering pre-sales, in-sales and after-sales stages. Technical Hotline Engineers from Huajuntong Motors provide round-the-clock, comprehensive technical support via the hotline, respond to customer feedback quickly and handle service requests in a timely manner. We ensure fast response and prompt arrival at the service site, providing services including installation guidance, operation debugging, troubleshooting, product maintenance, technical upgrading, as well as preventive maintenance for products. This prevents malfunctions during normal operation and maximizes equipment productivity. We have a well-equipped spare parts center, which can dispatch the required spare parts for equipment malfunctions at any time and deliver them to customers accurately and promptly, minimizing production downtime caused by equipment failures. |